Terms of Service

1. Agreement

These Terms of Service (“Terms”) govern your use of the Redemption Home Repairwebsite, service request forms, customer portal, and related services (collectively, the “Services”). By accessing our website, submitting a service request, or creating an account, you agree to these Terms and our Privacy Policy.

2. Our Services

Redemption Home Repair provides handyman, maintenance, repair, and related property services in Columbus and Central Ohio. Information on this website is for general purposes and does not guarantee that a specific service is available at your location or on a particular timeline until confirmed by us in writing or through an accepted estimate.

3. Service Requests & Accounts

By submitting a service request or creating an account, you agree to provide accurate and complete information, grant permission for us to contact you about your project, and accept estimate and scheduling terms provided by Redemption Home Repair.

You are responsible for maintaining the confidentiality of your account credentials and for activity that occurs under your account. Notify us promptly if you believe your account has been accessed without authorization.

4. Estimates, Pricing & Payment

Estimates are based on the information you provide and our initial assessment. Final pricing may change if scope, materials, access, or site conditions differ from what was originally described. We will communicate material changes before proceeding when possible.

Payment terms, accepted methods, and due dates will be provided with your estimate or invoice. Work may be paused or rescheduled if agreed payment terms are not met.

5. Scheduling & Property Access

Appointment windows, arrival times, and project timelines are estimates unless explicitly confirmed otherwise. You agree to provide safe and reasonable access to the work area, including utilities, parking, and entry as needed to complete the requested services.

If access is unavailable, conditions are unsafe, or undisclosed hazards are present, we may reschedule, limit scope, or decline work until the issue is resolved.

6. Communications

By submitting a request or creating an account, you consent to receive communications from us about your project by phone, email, text message, or through the customer portal. Message and data rates may apply depending on your carrier.

7. Emergency Review Requests

If you select “Emergency Review,” your request is flagged for priority review by our team. This does not constitute emergency service availability, guaranteed same-day response, or 24/7 on-call service unless explicitly confirmed by Redemption Home Repair in direct communication with you.

For life-threatening emergencies, property damage actively in progress, gas leaks, or other urgent safety hazards, contact appropriate emergency services or qualified professionals immediately.

8. Customer Responsibilities

You agree to:

• Provide accurate property details, contact information, and project descriptions
• Disclose known hazards, restrictions, HOA rules, or permit requirements that may affect the work
• Secure pets, valuables, and sensitive areas as appropriate before our arrival
• Review and approve estimates, change orders, and scheduling confirmations in a timely manner

9. Photos, Files & Portal Content

You may upload photos and documents to help us assess your project. You represent that you have the right to share uploaded content and that it does not violate the rights of others. We use uploaded materials to evaluate, schedule, and perform services related to your request.

10. Cancellations & Rescheduling

If you need to cancel or reschedule, please contact us as soon as possible. Repeated late cancellations, missed appointments, or failure to provide access may result in rescheduling fees or declined future bookings, as communicated at the time of scheduling.

11. Warranties & Limitation of Liability

We stand behind our workmanship as described in your estimate or job documentation. Except where required by law, Redemption Home Repair is not liable for indirect, incidental, special, or consequential damages arising from use of the website or services.

To the fullest extent permitted by law, our total liability for any claim related to the Services is limited to the amount you paid for the specific service giving rise to the claim.

12. Website Use

You agree not to misuse the website or portal, attempt unauthorized access, interfere with site operation, or submit false, misleading, or abusive content. We may suspend or terminate access that violates these Terms or creates risk for our team or other customers.

13. Changes to These Terms

We may update these Terms from time to time. The updated version will be posted on this page with a revised date. Continued use of the Services after changes are posted constitutes acceptance of the updated Terms.

14. Contact

Questions about these Terms may be directed to Redemption Home Repair at joe@redemptionhomerepair.com or (614) 747-1926.